FAQ

Why online tutoring?

The student will have a personalized, high-quality, interesting and effective learning experience with our qualified and experienced tutor. During the session, the student and the tutor will be able to interact with each other using voice, live chat and a shared whiteboard. This method of teaching is less expensive and more convenient.


How does the online tutoring work?

Once you complete the sign up form, a learning advisor will contact you to discuss your tutoring needs. You may also contact us by phone or email. The learning advisor and the school or student (in case of 1:1 home tutoring) work together to access the child’s needs and a schedule and learning plan is prepared. On the days the session is scheduled and during the scheduled time of sessions, the student should be at their computer with their headset and microphone activated. They should login to the online sessions with their own credentials (will be sent sent via email). The session is conducted using a live audio/video/chat.


How do I get a tutor?

Once you have registered and donated, a learning advisor will contact you for specific tutoring needs. We will schedule your tutoring sessions with a tutor of your choice at dates and times convenient to you.


Do I need specific software/hardware for this kind of tutoring?

You will only need your computer, (PC, Laptop, Mac) a minimum 512 KBPS bandwidth Internet connection and headset with microphone. The Online Tutoring software client installation will run on your machine the first time the session is established. Once this installation is complete, no other software or downloads would be required for sessions.


What subjects can I get assistance with?

  • Math: pre-algebra, algebra 1, algebra 2, geometry, trigonometry, pre-calculus, calculus, statistics
  • Science: biology, chemistry, physics
  • English: grammar, writing, poetry, literature, reading comprehension
  • Languages: French, Hindi, Tamil, Kannada
  • AP Computer Science
  • Standardized Test Preparation: SAT, SAT II, ACT, SSAT, SHSAT

Tutors can help you with homework and test preparations as well. We are also collecting feedback on specific tutoring needs to enhance learning experience. You could write to ProjectPupil@ilid.org in case you are looking for tutoring help in a


How long is a tutoring session?

One session is 60 minutes. A session may be extended at the parent’s or student’s request (tutor’s schedule permitting).


Can I review my previous sessions?

Access to recordings of all classes conducted is available on request for 30 days from the date of session.


Can I work with the same tutor again?

Based on session schedule and availability of the tutor, we will try our best to assign the same tutor for all the sessions.


What if I have technical issues?

Please contact us at ProjectPupil@ilid.org and we will help you resolve the problem. You can also inform your learning advisor or tutor and within minutes a tech representative will be assisting you.


Is there a contract obligation?

No, there is no long-term contract obligation.


Can I first try before making a decision?

Sure, we can set up to two sessions free of cost to help you decide.


What is the cost?

The cost varies for inner city school tutoring and 1:1 private tutoring at home. Please contact ProjectPupil@ilid.org for the price.


How do I reschedule a session?

We request a prior notice of 8 hours in order to reschedule a session. However, you must take the missed session within month, otherwise, the session is forfeited.


How do I cancel a session?

With an advance notice we are happy to cancel the tutoring sessions at no cost. However, we do require 24 hours of notice for cancellations or we will charge for the cancelled sessions.

Do you offer tutoring in small groups?

Yes. Often students find the learning experience by tutoring in a group of their friends or peers very engaging. We limit the group to 5 students.


Is my payment information encrypted?

Donations are in the system through Paypal and securely encrypted.


Where are the tutors from?

Most of our tutors are from India. We find the teachers from there to be highly qualified and very skilled at online tutoring. It also helps us keep our costs to a minimum.


I am interested in teaching. Can you help me?

Of course, we are always on the lookout for good tutors. Please email ProjectPupil@ilid.org and we will be more than happy to speak to you.


Are there other opportunities in the organization?

Yes, we have many interesting roles that we would like passionate people to take on. Some of our current needs are in grant writing, editing, teaching, sales, marketing and many more.